Employee Grievance and Appeal Procedure

All employment policies

1. Purpose

To give employees a fair route to raise and resolve grievances about pay, rights or treatment.

2. Scope

This policy applies across Future University in Egypt — all faculties, the Dental Hospital, the training Pharmaceutical Factory, student housing and administrative units — and to students, faculty, staff and, where stated, contractors and suppliers.

3. Policy statement

• Any employee may raise a grievance without fear of reprisal.
• Grievances are handled confidentially, fairly and within defined timeframes.

4. Procedures

1. Step 1: the employee raises the matter informally with the line manager, who responds within 5 working days.
2. Step 2: if unresolved, a written grievance is submitted to Human Resources, reviewed by a grievance committee within 15 working days.
3. Step 3: the employee may appeal the outcome to the University President within 10 working days of the decision.
4. Outcomes are documented and reported annually in aggregate to monitor fairness.

5. Roles and responsibilities

• Line manager — responds at the informal stage.
• Grievance committee — reviews written grievances.
• University President — decides appeals.

6. Related policies

• Labour Rights and Freedom of Association
• Anti-Discrimination Policy

7. Legal and cultural alignment

Provides due process consistent with the Egyptian Labour Law's provisions on complaints and dismissal, ensuring fairness before any adverse decision.

8. Monitoring and review

Reviewed at least every three years, or sooner if Egyptian law, regulations of the Supreme Council of Universities, or THE/accreditation requirements change. The policy owner is responsible for monitoring how it is applied.

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